Setting up a user account if a phone number is already taken
Note: Volunteer accounts do not require phone numbers, so you can proceed to set up an account without entering a phone number for the user. Only admins are required to have phone numbers.
If a phone number is already taken by a user, generally this will be because the same member has an account with the same phone number but a different email address.
A phone number must be unique to a user in Movement, so it isn’t possible to set up two user accounts with the same number. This is because a phone number is a unique identifier in Movement and all admins must have two factor authentication enabled, so users must be able to view SMS messages sent to the number provided to login.
To set up a user account if a phone number is already taken, follow these steps:
Step 1: Use the top search bar to search the phone number and select the name show under “users”
Step 2 option 1: Check if the account with the number is still active - for example, it may be that a user has an account set up with a personal email address but now needs an account with their organisational email address. If the original email address is still valid and accessible to the user, they can login with that email and update the email address associated with the account. They can then use this account with these updates and any new account that has been created can be deleted.
Step 2 option 2: If it’s not possible to access the original email address, remove the phone number from the unusable account and then the user can accept the new invite using their phone number again.