Add to campaign
A branching logic you can add to your automation that will add people to the campaign who have reached the branch and will therefore be sent the relevant SMS, email, WhatsApp or be added to the phone bank audience.
Decision
A branching logic you can add to your automation that allows you to add a condition for the next step - i.e something that needs to happen to move someone through the automation.
Delay
A branching logic you can add to your automation that allows you to add a time delay before people move to the next step. You can set a delay of minutes, hours or days.
Entry rules
The entry rules determine who will start your automation. You can set these rules using any of the criteria available when creating an audience. For example, it could be everyone who is subscribed, is in an organisation or in an imported list or it could be anyone who joined in the last day, gave a specific answer in a campaign, or clicked a specific message.
Exit
A branching logic you can add to your automation that will bring members out of the automation based on the set exit rules.
Exit rules
Setting an exit rule will remove people who meet the exit criteria from the journey, even if they have not completed the automation.
Filter
Filters allow sorting by a particular field. This can be applied when creating audiences, searching campaigns or editing entry rules for automations.
Nested groups
When building an audience or editing entry rules for an automation, a nested group allows you to add multiple criteria and select if all or any of the criteria within the group have to be met.