Phone numbers reported as spam
Whether and why a number is flagged as spam is a carrier by carrier decision that there is no way to influence. However there are steps you can take to reduce the number of times your number is reported as spam, and easy ways to replace numbers that are getting flagged.
All numbers you are using in Movement is only being used by you. Only your own activity can impact the reputation of the numbers you are using.
Reducing spam reports:
1. Add the phone number and an explanation of the campaign to a web page for members looking up the number after a missed call.
You can go to any campaign and click on the details page to find out the number in use for that specific campaign. You can then and add this information to a webpage so members looking up the number can see the campaign it's linked to and why they received a call.
2. Set up an SMS automation to follow up missed calls with more information.
You can reduce spam reports by sending a folllow up SMS after a missed call. By using automations to follow up by SMS you can reduce the chance of people reporting your number, as well as giving people a chance to share key information.
For example if you are running a ballot phone bank, you can set an automated SMS survey after missed calls to let people know why they were called and allow them to inform you of their voting status.
Hello {name}, UnionLab here. We just called about a ballot on strike action at {your workplace}. We'll try again another day, or you can let us know you posted your ballot by replying "Posted".
Replacing numbers that are flagged as spam:
If you get reports a certain number is getting flagged as spam, you can swap out the number you are using for the campaign by editing the campaign and edit the from section. You can pick from any unused number available or buy a new number for the campaign:
