Tips on managing phone number spam reports
If and why a number is reported as spam is a carrier decision that there is no way to influence. However, there are steps you should take to reduce the number of times your number is reported as spam and easy ways to replace numbers that are getting flagged.
All numbers you are using in Movement are only being used by your organisation. Only your own activity can impact the reputation of the numbers you are using. Follow the tips below to help manage phone number spam reports.
Add the phone number and an explanation of the campaign to a web page
By adding the phone number and an explanation of the campaign to a web page, members searching the number online after a missed call will be able to identify your organisation and may be less likely to report the number as spam.
Tip: To find the phone number for a campaign, select the details tab on the campaign overview - the number will be available in the table, under Caller ID:
Set up a text automation to follow up missed calls
You can reduce spam reports by sending a follow up message after a missed call. By using Automations to follow up by text, you can reduce the chance of people reporting your number, as well as giving people an opportunity to share key information.
For example, if you are running a ballot phone bank, you can set an automated text survey after missed calls to let people know why they were called and allow them to inform you of their voting status:
Hello {name}, UnionLab here. We just called about a ballot on strike action at {your workplace}. We'll try again another day, or you can let us know you posted your ballot by replying "Posted".
Replace numbers that are flagged as spam
If you get reports a certain number is flagged as spam, you can swap out the number you are using for the campaign by editing the campaign From section. You can pick from any unused number available or buy a new number for the campaign:
