How to view the results of a campaign
Once your campaign has been launched you can return to the campaign page to see results. The campaign page will give you an overview of live results. The information provided is slightly different depending on the type of campaign.
Note: For the full results of any campaign, including individual answers, you can download a CSV of results for each campaign
Phone campaigns
The overview screen displays:
- Overall call totals
- A breakdown of calls which can be made today
- Aggregate answers to any multiple choice questions
Text surveys
The overview screen displays:
- Texts sent and clicked, click rate, texts failed, unsubscribes, completion rate
- Aggregate answers to any multiple choice questions
The details tab displays:
- Name, audience, creator, organisations, delivered date, sender, content
- All recipients: content, clicked, opted out, delivery status
The replies tab displays:
- Name and reply to text message
Text blasts and conversations
The overview screen displays:
- Texts sent and clicked, click rate, texts failed, unsubscribes, reply rate
The details tab displays:
- Name, audience, creator, organisations, delivered date, sender, content
- All recipients: clicked, opted out, delivery status, reply status
The replies tab displays:
- Name and reply to text message
Note: It is still possible to receive replies to blast messages beyond unsubscribes
WhatsApp surveys
The overview screen displays:
- Messages sent and clicked, click rate, messages failed, unsubscribes, completion rate
The details tab displays:
- Name, audience, creator, organisations, delivered date, sender, content
-
All recipients: content, clicked, opted out, delivery status
The replies tab displays:
- Name and reply to first message
WhatsApp blasts and conversations
The overview screen displays:
- Messages sent and clicked, click rate, messages failed, unsubscribes
The details tab displays:
- Name, audience, creator, organisations, delivered date, sender, content
-
All recipients: content, clicked, opted out, delivery status
The replies tab displays:
- Name and reply to message
Emails
The overview screen displays:
- Open rate, click rate, unsubscribes, bounce rate
The details tab displays:
- Campaign name, audience, creator, organisations, campaign type, sent date
- Subject line and preview line
- Audience size, sent, delivered, clicks, click-to-open
- Email helpful or unhelpful reactions
- Unsubscribes, bounce rate
- All recipients: name, email address, opened, clicked, opted out